The Call Nobody Wants to Make: Why Clinical Screening Changes When Hard Conversations Happen

There is a version of the hard call that happens at month two.

The clinical screen came back. The findings do not support the case. The attorney calls the client, explains what the physician found, walks through the clinical reasoning. The client does not fully understand every detail but they hear the word physician and they hear the clinical explanation and the call ends with something that resembles closure.

The Other Version

Then there is the version that happens at month eighteen.

That call is different. The client has structured their life around this litigation. They have not worked. They have been waiting for justice to give them permission to start rebuilding. The attorney has spent real money and real time. The relationship has become something more than professional.

And the conversation about why the case cannot move forward, after eighteen months of it being the center of that client's life, is not a short call.

What That Call Does

It changes the client obviously. But it changes the attorney too. The ones who have had it enough times either leave the practice area or become the most rigorous intake attorneys in their market.

Pre-litigation clinical screening does not eliminate hard conversations. It determines when they happen.

Month two or month eighteen. That is the decision the intake process makes.

caseveritas.com